Shipping policy
Shipping Policy
Thank you for choosing Kookie Krum! All orders are baked fresh and packaged with care to ensure they arrive safely and beautifully. Please read our shipping terms below before ordering.
Processing Times
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Postage orders: Minimum 5 business days’ notice
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Local pickup: Minimum 48 hours’ notice
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Urgent orders: Must contact us prior to purchase to check availability.
Processing time begins once full payment and design details are confirmed.
Shipping Method
All parcels are shipped via Australia Post Express with tracking.
Once your order has been dispatched, you will receive tracking details via email.
Estimated Delivery Time
Delivery times vary depending on your location and Australia Post's service:
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Express: 1–4 business days
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Local Pick up: 48hrs
We recommend ordering early to ensure your treats arrive in time for your event.
Local Pickup
Pickup is available from Thomastown 3074 & Coburg 3058, VIC
Pickup time & details will be confirmed after checkout.
Shipping Disclaimer
We package our cookies with great care, using protective packaging and heat-sealed bags to maintain freshness.
However, once the parcel is lodged with Australia Post, we are not responsible for:
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Delivery delays
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Lost or stolen parcels
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Damage during transit
For parcels that arrive damaged or delayed, please contact Australia Post directly. You may also contact us within 24 hours with photos so we can assist where possible.
Questions?
If you have any questions about shipping or timing before placing your order, please contact us at:
📧 kookiekrum@outlook.com.au